Dinora U.
I cannot praise alinanova and their team's customer service enough! I needed custom fitting on this dress and Tina made it EXACTLY to my measurement specifications. We had a few email communications to nail down the details of my order and they were always responsive, helpful, and careful to answer all my questions and reassure me that I'll receive a quality product (I was a bit nervous about ordering a wedding dress online, sight unseen!) The quality of the fabric and the construction of the dress more than met my expectations. Thank you, Alinanova, for the great shopping experience!
Reviews
Dinora U.
I cannot praise alinanova and their team's customer service enough! I needed custom fitting on this dress and Tina made it EXACTLY to my measurement specifications. We had a few email communications to nail down the details of my order and they were always responsive, helpful, and careful to answer all my questions and reassure me that I'll receive a quality product (I was a bit nervous about ordering a wedding dress online, sight unseen!) The quality of the fabric and the construction of the dress more than met my expectations. Thank you, Alinanova, for the great shopping experience!
Store Policy
Return Policy: customer can get exchange or full fund if they receive wrong size or color or quality problem after they ship the item back. you should ship back the item within 2 days after you receive the parcel.Refund will be processed after you offer us tracking information.
customer cannot send return the item due to personal reasons: dress do not as my expected; customer pick up wrong size or color as we will offer your size chart and measurement guide to you before or after you make the order; customer just do not need the dress as event cancel.
Cancellation Policy: customer can cancel the order within 24hours after they place the order;
please confirm us the event date after you place the order so that we can make sure it will arrival on time ;you can also leave note when you place the order
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