Tips for all customers

1 About us

Alinanova couture is an wedding dresses factory from suzhou. We have more than 5 years online sales experience.we are delicated to offer high-ending and affordable dresses for all our customers as well as the service.If you want to know our trending styles and know more about us you can follow my instagram: @connienovias ;if you have any question,just contact working email: stevendaigle2011@hotmail.com

2 How we protect your personal information(privacy policy)

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

3:How we guarantee your purchase

Firstly,we accept payment from paypal,master card visa etc other ways which is secure and legal.

Secondly ,if you place an order from us,we will immediately contact you to make sure you got the right size and color. the process time of making a dress will take 10 to 20 days.

Thirdly,we will offer your the tracking code and email you when your item was shipped.

In additionally,if you purchase happens to have quality problems, you can either return your order for a full refund or exchange it for something else. You need to return your dress within 48 hours after your received your item.following reason do not accept the return or exchange,please notice it:

1:customer who picks up wrong size or color will not accept exchange or return,but we will check with your for the color or size before or after your purchase,please notice your email so that you can get right measurement or size,customized highly recommend;you can also read our size chart or measurement guide before purchase

2: customer just do not like the product or not as her expected even though our product has no any kind of quality problem.since the special occasion dresses or wedding dresses is unique from person to person,hope you can understand this

3 please also allow a bit color mismatch due to screen light,this is not below to quality problem

  Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.if you want to cancel your order you need to do it within 24 hours after you place an order  we will do our best to satisfied all you request.